Returns & Refunds Policy

Policies

This policy applies to orders placed on the Creative 8 Apparels website. Custom items and unprinted blanks are subject to different rules.

1. Custom Items Are Final Sale

Team apparel, artwork-printed garments, and other made-to-order / personalized items are not eligible for return, exchange, or refund after sale, except for quality/production errors under Section 3.
Non-refundable situations include, but are not limited to: wrong size selected, disliking the color or artwork, roster changes, event cancellation, the group store deadline passing, late orders, and disputes between the captain and members.
Exception: if we email a shipping/pickup delay notice and the order has not yet shipped or been picked up, you may choose cancel order and request a full refund on the tracking page (same as the Shipping Policy). This exception does not apply after shipment or pickup.
By checking the confirmation box at checkout and completing payment, you agree to these custom final-sale terms.
Before artwork approval and before production begins: if we have not yet completed artwork approval with you and printing/cutting has not started, you may contact [email protected] to request cancellation of an unproduced custom order; once approved, you will receive a full refund (excluding any non-refundable third-party fees actually incurred, if applicable). After artwork approval or once production begins, final-sale terms apply.

Unprinted blanks that are unworn, unwashed, unstained, and have all tags attached may be returned within 14 days of delivery.
Please contact [email protected] with your order number first to obtain return instructions (RMA); unauthorized returns may be refused.
Buyers are responsible for return shipping; original shipping charges are non-refundable except in cases of our error.
Refunds are issued to the original payment method after we receive and inspect the items, typically posting within 5–10 business days (depending on your card issuer).
For orders that also include custom items: only the blanks portion is eligible under this section; the custom portion remains final sale.

If your order has a printing error on our part, an obvious defect, the wrong style shipped, or does not match the confirmed order, contact customer service within 14 days of delivery to request a reprint or refund.
Please provide your order number, photos of the items, and packaging details.
Blurry source files, reasonable color variance, and screen-to-garment differences do not constitute quality errors.

Please work with customer service first to resolve quality or shipping issues; we retain order, communication, and artwork-approval records.
If you file a dispute with your bank or card network, we may submit evidence and pause fulfillment of the related orders.
Accounts found to have filed bad-faith disputes may be suspended and future orders refused.

For returns due to the buyer's personal reasons, shipping charges already paid are non-refundable.
For refunds or reshipments due to our quality errors, customer service will explain how shipping costs are handled.

Customer service: [email protected] · +1-408-303-9384

Mon–Fri 9:00 AM–6:00 PM
Sat 10:00 AM–4:00 PM
Sun closed
(Pacific Time)